One size fits all
A theory of mediation
Mediation , according to the dictionary means an intercession or friendly intervention , usually by consent or invitation , for settling differences between persons , nations , etc . Each one has a certain view on how to handle a specific conflict . Douglas E . Noll devised a technique that would bring together various views that can also help both the mediator and the clients . His theory would unite , resolve and substantiate different aspects , practices and results . His theory is composed of four pillars – conflict goals , level of escalation , mediation [banner_entry_middle]
style and outcome
Wilmot and Hocker categorized conflict goals into four – content relationship , identity and process . Content goals are the primary source of conflicts . It refers to our struggle for satisfaction after we have been taken advantage of or if someone diss us . Relationship goals involve issues over hierarchy , power and social roles . It asks the question of who are the people involved in the conflict while identity goals asks the question of what an individual in the conflict . Identity goals are focused on self-esteem , social identity , face , and impression management . Both identity and relationship goals are generally based on emotions , difficult to articulate and are more often than not projected to content goals . Process goals concern the strategy and tactics the parties use to resolve the conflict . Different process goals can also result to a new conflict . There are also instances where the individuals differ in the level of conflict goals . One can be focused on content goals while the other is focused on identity goals . For example , a person was hit and ran by a drunk person who has a prominent name , let ‘s say a government official . For the person who was hit , he just wanted the government official to pay for his hospital bills but the government official constantly denies what happened and refuses to pay . Conflicts involve the rational and emotional side of a person . Priorities change and emotion fluctuates . Thus , conflict goals may change during the conflict cycle
Spillman observed five stages regarding the escalation of conflicts . It is defined to gradually regress from a mature to immature level of emotional development as the conflict escalation develops . Stage one is the kind of conflict we encounter in our everyday lives . These are simple conflicts that could be resolved by concern and mutual empathy The second stage happens if neither found a solution regarding their conflict . This is the stage where each individual become bias with his or her own idea and become more aggressive in persuading each other . In the third stage , the hope for a common solution is lost . The interaction becomes more aggressive . Discussions become more intense but tend to produce no good results . This is also the stage where each one finds security by hiring a lawyer . Each party pressures the other but no one is prepared to give way . Accusations through stereotyping are developed At stage four , the parties become more emotional and less rational . One becomes narrow-minded and… [banner_entry_footer]
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