Essay Title: 

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April 3, 2016 | Author: | Posted in psychology, social sciences

PROCESS ANALYSIS AND IMPROVEMENT

Purpose This essay illustrates a methodical approach in analyzing and recommending solution to improving one or more components of a business process

Objective The objective of this essay is to satisfy the requirements listed below

A of the chosen process

An As Is ‘ flow chart of the process to be analyzed

Describe the relationship of the process with the organization ‘s strategic plan

Identify the internal and external customers that are currently impacted by the process that would benefit from the process improvement

Identify [banner_entry_middle]

the most appropriate quality management tool that can be used to collect and present data on the process improvement changes

Utilize your selected quality tool to analyze your process and identify process improvement opportunities

Estimate the level of improvement that could be realized and the value of implementing this process improvement

Narrative

1 . A of the chosen process . The business process chosen for this essay is that shown in Exhibit A called Contractor-Supplied Material ing , Receipt , Delivery and Issuance Process Flowchart ‘ – a cross-functional business process aimed at identifying and defining the necessary steps required to produce contractor-supplied materials to be used by the project implementation group in the job site . The business process is owned by the Logistics department . There are four functional departments involved in the process – they are (a Contractor Store (b ) Procurement (c ) QA /QC , and (d ) Transport Equipment (Logistics . The process owner is the manager of the Logistics department the process implementation leader is the Supervisor of the Logistics department and team members are representatives of the functional departments Contractor Store , Procurement , and QA /QC

2 . An As Is ‘ flow chart of the process to be analyzed . Exhibit A shows the As Is ‘ cross-functional business process of a chosen subject for this . It is described in the preceding paragraph

3 . Describe the relationship of the process with the organization ‘s strategic plan . The Contractor-Supplied Material ing , Receipt Delivery and Issuance Process ‘ is one of the key business processes of MFH . As such , it is aligned with the overall business strategy of the company which is to provide timely service delivery to its contractual obligation to the customer . The performance of this process is measured through a defined process performance metrics that is monitored regularly in a monthly quality council meeting . Any delay in the delivery of scheduled contractor-supplied materials impacts the ability of the implementation group to accomplish its schedule-based daily weekly , and monthly works . When implementation group fails to delivery Work on time , it is penalized as per Contractual Agreement

4 . Identify the internal and external customers that are currently impacted by the process that would benefit from the process improvement Using the Customer /Supplier Model (see AT T Corporate Quality Office , 1995 , the internal customers of the Contractor Store are Procurement , QA /QC , Logistics and its external customer is the Implementation Group . There is no internal customer of the Procurement department it has , however , an external customer , the supplier . The internal customer… [banner_entry_footer]

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