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April 2, 2016 | Author: | Posted in it management, technology

Customer Service Experience Analysis

www .Ebay .com and www .OldNavy .com

My experiences with Ebay .com and OldNavy .com were memorable due to their distinct structures in handling consumer issues . I would say both e-commerce sites practiced well-functioning operations that give customers an opportunity to get information regarding products . Both stores have an outstanding reputation for customer service experience For instance , www .Ebay .com has an open-market touch where merchants place advertisements freely across the site . Buyers have an opportunity to choose between the advertisements to choose the best option for [banner_entry_middle]

their budgets . The auctioning of goods creates a competitive environment between (1 ) the buyers and (2 ) sellers of the same products . Unlike www .OldNavy .com , this structure can have 1 ,000s of items available for bidding

Ebay ‘s function makes the sellers a monopoly within their market (items /products ) so it stretches the customer service experience . At any time , I could receive an inconsiderate seller in which the products are not as promised and a dispute will arise for a complete refund . This places me in a bind if I am scammed into buying an outdated or manipulative item I can no use

The competition is fierce and the products are as diverse as the suppliers – there is plenty of room for error in Ebay ‘s marketplace . Old Navy has a structured , functional customer service terms and conditions available for all consumers . My s have arrived on time , every time If I encountered issues , I could call a customer service center to speak with a representative regarding my . I will not be able to say which company practiced the best customer service because my needs and expectations were different in each case . Furthermore , these e-commerce sites have good reputations for providing an exceptional experience to each consumer . Ebay is the most diverse and unexpected for anyone who decides to buy products

_E-Commerce… [banner_entry_footer]


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